Key Achievements
Web Design & Branding
- Created a warm, trustworthy interface that resonates with parents seeking childcare
- Implemented responsive design optimized for parents on-the-go
- Developed a cohesive visual identity reflecting care, safety, and reliability
Process Digitization
- Transformed paper-based workflows into efficient digital systems
- Built custom parent application portals for streamlined onboarding
- Developed vendor signup systems with verification processes
- Created comprehensive automation for lead management
Customer Engagement Solutions
- Implemented live chat functionality for immediate parent assistance
- Built intelligent follow-up systems for missed calls and inquiries
- Developed automated communication workflows to nurture leads
- Created a seamless contact experience across all touchpoints